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ODABERI JEZIK
OD SADA JE MOGUĆA I KUPOVINA IZ INOSTRANSTVA!


Molimo Vas da pažljivo pročitate ovaj pravilnik pre nego što se odlučite za kupovinu.

Koristeći mogućnosti kupovine putem www.urbanshop.co.rs slažete se sa pravilima i uslovima korišćenja koja su ovde navedena.

Pre nego što poručite neki artikal, ako imate bilo kakvih pitanja, molimo Vas da nas kontaktirate na info@urbanshop.co.rs.

Nakon što poručite artikal, kontaktiraćemo Vas sa informacijom da li proizvod u poručenoj veličini imamo u ponudi.

U istom potvrdnom emailu dobićete i sve neophodne detalje oko načina na koji možete da izvršite uplatu.


PLAĆANJE

Plaćanje u stranoj valuti se vrši na naš devizni račun, sve podatke o tačnom iznosu za uplatu i broju deviznog računa dobijate nakon što poručite neki artikal.


ISPORUKE U INOSTRANSTVO

Troškovi slanja su bazirani na zvaničnom cenovniku Pošte Srbije i uračunavaju se u krajnju cenu koju plaćate.

Na troškove utiče težina paketa i lokacije na koju se isporučuje.

Poslaćemo Vam broj pošiljke na osnovu koga ćete u svakom momentu moće da znate gde se Vaš paket trenutno nalazi.

Kada pošiljka stigne u Vašu zemlju postoji mogućnost da Vam budu naplaćeni carinski troškovi, koje ćete biti u obavezi da platite prilikom preuzimanja paketa.
Nažalost, mi nemamo kontrolu nad ovim troškovima, i ne možemo da Vam kažemo koji je njihov iznos, carinske tarife i troškovi uvoza variraju od države do države.

Bilo bi dobro da kontaktirate Vašu carinsku službu i raspitate se o tarifama pre nego što poručite neki artikal, na taj način možete izbeći neprijatna iznenađenja oko dodatnih troškova.

Kada pošiljka stigne u Vašu zemlju, odgovornost prelazi na Vašu lokalnu poštu, u skladu sa standarnim pravilima slanja pošiljki.


REKLAMACIJE

Urban Shop / FM Company d.o.o posluje u skladu sa zakonima Republike Srbije i poštuje prava svojih kupaca.


Povrat / Zamena:

Možete da vratite poručeni atrtikal i dobijate povrat novca, ili zamenite poručeni artikal, u roku od 20 dana od isporuke.
Molimo Vas da imate u vidu da artikal mora biti u istom stanju u kome ste ga i primili.
U slučaju povrata ili zamene, kupac snosi sve troškove.

Ako želite da zamenite artikal, molimo Vas da nam pošaljete e-mail na info@urbanshop.co.rs, kako bi mogli da rezervišemo proizvod za Vas.
Ako to ne uradite rizikujete da ga rasprodamo pre nego što izvršimo zamenu. Kod zamene artikla kupac snosi sve troškove transporta.

Kada primimo paket, i odobrimo zamenu, šaljemo Vam novi proizvod. Ako je cena novog artikla veća, uplaćujete razliku pre isporuke.

U svim slučajevima, artikal koji se vraća mora biti u originalnom stanju, ne nošen I ne upotrebljavan, sa svim pripadajućim etiketama i pakovanjem. Na primer, obuća se vraća u svojoj originalnoj kutiji.
Sva roba će biti pregledana po prijemu. U slučaju da vraćeni artikal nije u originalnom stanju – nećemo biti u mogućnosti da relizujemo povrat / zamenu. Kupac snosi svu odgovornost za pošiljku sve dok ona ne stigne na našu adresu.



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URBAN SHOP NOW SHIPPING WORLDWIDE!




Please read terms and conditions carefully before placing your order.

By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.

Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at info@urbanshop.co.rs.

After you place your order, we will get back to you with information of the product availability. In the same confirmation email you will receive all necessary instruction how to arrange the payment.


PAYMENT


Payment in foreign currency on the foreign currency account - according to the instructions which you will get after the finished procedure of ordering.


INTERNATIONAL SHIPPING


Freight charges are calculated based on official Serbian Post rates and are added to the final price .

Delivery expenses are calculated according to the mass of the packet and they depend on the location.

We will send you the tracking number, so that you will be able to check where the packet is at every moment.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.


COMPLAINTS


Urban Shop / FM Company d.o.o. operates in accordance with the laws of the Republic of Serbia and respects the rights of its customers.

Return/Exchange:

You may return an item and get a full refund, or exchange the item, within 20 days from delivery.

Please note that the item must be in the same condition when returning it, as it was when you received it.
In case of returning or exchanging items you will have to pay for all shipping costs.
If you want to exchange an item please send an e-mail to info@urbanshop.co.rs, to make sure the new item is reserved for you.
If you don't, you risk that the item you want is out of stock before we can register the exchange. You will have to pay shipping costs.

When we have received the item an approved the return, we will send you the new item. If the new item is at higher cost you will have to pay the difference cash before delivery.
In all cases, the items returned must be in unworn and unused, and in their original condition, which includes tags and any packaging. For example, shoes are to be returned along with the original shoe box.

All goods will be inspected on return. All items must be in original condition - unworn and unused, otherwise we will not be able to do refunds.

The goods are your responsibility until they reach our Warehouse.





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